Bereavement Reviews, Consumer Duty Pressures and AI Compliance in Focus
Welcome to Beyond the Buzz
In this episode of Beyond the Buzz, Rachel MacRae and Vicky Pearce unpack another busy week in financial services regulation, covering the FCAā€™s upcoming bereavement review, new Regulatory Priorities returns, and growing scrutiny around vulnerable customer outcomes under Consumer Duty.
They discuss the ongoing debate around fair value assessments, recent enforcement action linked to unlawful financial promotions, and the FCAā€™s continued focus on ensuring firms deliver good outcomes for customers.
The conversation also explores the governance challenges and opportunities presented by artificial intelligence in regulated firms, following the publication of their latest article in the PIMFA Journal. They consider the importance of robust oversight, accountability, and risk management frameworks as firms increasingly adopt AI-driven solutions.
Itā€™s a practical discussion on navigating regulatory developments, strengthening governance arrangements, and staying aligned with evolving FCA expectations.
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